Server Error in '/' Application (Planner Console)

Owned by Graham Kennedy
Last updated: Nov 20, 2020
1 min read

Problem

Server Error in '/' Application. No user found that has the name "xxxxxxxxxx@gmail.com".

The xxxxxxxxxx will be a Gmail account ID (Email address).

This will be accompanied with a page of Exception errors.

Caused when a person is trying to access a SkillsTx console such as their Planner, (or a password Reset), in a browser that is already logged into a Google account with a different email address to their one registered for SkillsTx. The browser is attempting to access the Planner using the Gmail ID.

This is a Known Issue which presented with the advent of Google Single-sign-on functionality. A quick workaround is below.

Solution

  1. Use an Incognito or Private browser window to access SkillsTx.

  2. or an alternative Browser application to the one being used for the Google account.

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