Server Error in '/' Application (Planner Console)
- Graham Kennedy
Problem
Server Error in '/' Application. No user found that has the name "xxxxxxxxxx@gmail.com".
The xxxxxxxxxx will be a Gmail account ID (Email address).
This will be accompanied with a page of Exception errors.
Caused when a person is trying to access a SkillsTx console such as their Planner, (or a password Reset), in a browser that is already logged into a Google account with a different email address to their one registered for SkillsTx. The browser is attempting to access the Planner using the Gmail ID.
This is a Known Issue which presented with the advent of Google Single-sign-on functionality. A quick workaround is below.
Solution
Use an Incognito or Private browser window to access SkillsTx.
or an alternative Browser application to the one being used for the Google account.