Your account has been made inactive / invalid

Owned by Graham Kennedy, created
Last updated: Jan 13, 2022
2 min read

Problem

If you receive a message indicating your account has been made Inactive or invalid, and you are certain you definitely should have a Planner Account, it usually indicates:

  • You have used the incorrect Login Id (Email address) / Password combination

Solution

The following solution is mostly specific to people who have registered with a SkillsTx Free Personal License. Note: People registered with organisations who have a Business or Enterprise license should check with the Administrators of your Workspace, as we generally do not have access to their data.

  1. Check you are using the correct Email/Password credentials, and if not try again.

    1. Note: Email aliases will not work, it must be exactly the same email address you registered with.

  2. If you are continue to have issues then use this link: Reset Password or the Reset Password link found at the top of the Login page to proceed with a password reset dialogue.

  3. If you do not receive the expected reset password email, then 1st check it has not gone to a spam folder or been blocked by your email provider for some reason. (e.g. some Organisations will relegate emails that start with donotreply@….. to Spam)

  4. If you cannot find the email, there is a good chance you are trying to login with an email address that is different to the one you registered originally in SkillsTx.

    1. Reminder: Email aliases will not work, it must be exactly the same email address you registered with.

If you are certain that you have completed your self-assessment surveys and should have access to a Planner account, then raise an Incident via our Service Desk Interface: SkillsTx Service Desk or use the Support link at the top of the Login Page. Provide as much information as you can in order that we can try and trace your account details.