Welcome! You can raise a SkillsTX Service Desk request from the options provided below. You can also use the magnifying glass on the top right of this page to search for answers to your queries before raising incidents.
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You can raise a SkillsTX Service Desk request from the options provided below.<br> You can also use the magnifying glass on the top right of this page to search for answers to your queries before raising incidents.</p>\n<p>Knowledge: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge Home Page</a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"56","name":"\"Forgot Password\" reset not working","descriptionHtml":"<p>Ensure that the email address you are attempting to do the Reset Password for is exactly the same as the email you registered in the system. 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(e.g. SFIA foundation-level accredited training (TSFL))</li>\n <li>A detailed description of the issue</li>\n <li>Include attachments if applicable</li>\n</ul>","callToAction":"Education/Training - Issue related to SkillsTX Education (LMS)","introHtml":"<p>Issues related to Education provided by SkillsTX via their LMS</p>","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[26],"key":""},{"id":"52","name":"Expected Email notifications not delivered and other Email issues","descriptionHtml":"<p>Note: Check the following knowledge Item before raising a ticket: <a href=\"https://skillstx.atlassian.net/wiki/x/B4C9Ag\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my survey invitation email </a></p>","callToAction":"Expected Email notifications not delivered and other Email issues","introHtml":"<p>Email notifications (e.g Survey invitations or other expected Email notifications) not delivered to recipients</p>","icon":10533,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[35,26],"key":""},{"id":"69","name":"General Enquiry","descriptionHtml":"<p>Note: We will respond within 24 hours weekdays and the next working day over weekends</p>","callToAction":"General Enquiry","introHtml":"<p>General Enquiry or request for assistance</p>","icon":10925,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[26],"key":""},{"id":"76","name":"Guides - (Planner and Admin) issues (incorrect)","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Help' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Guides - (Planner and Admin) issues (incorrect)","introHtml":"<p>Issues using the Admin or Planner Guides (Help)</p>","icon":10975,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","groups":[37,34,26],"key":""},{"id":"93","name":"Improvement Requests","descriptionHtml":"","callToAction":"Improvement Requests","introHtml":"<p>Improvement Requests for a service</p>","icon":10932,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[36],"key":""},{"id":"59","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"<p>Improvement Suggestions for a service</p>","icon":10525,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[36],"key":""},{"id":"64","name":"Individuals unable to Log into Planner","descriptionHtml":"<p>Please check the following Knowledge item before raising an Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435683329/Planner+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Planner Console Access </a></p>","callToAction":"Individuals unable to Log into Planner","introHtml":"<p>Individuals unable To Log Into their SkillsTX User Planner</p>","icon":10917,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[37,26,30],"key":""},{"id":"87","name":"Invalid combination of user name and password.","descriptionHtml":"<p>Review this knowledge Item before raising an issue: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/2204794882/Invalid+combination+of+user+name+and+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Invalid user name and password</a></p>","callToAction":"Invalid combination of user name and password.","introHtml":"<p>When trying to Login to your Planner, you are getting a message: Invalid combination of user name and password.</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[37,26,30],"key":""},{"id":"49","name":"No expected Admin Planner Tab available","descriptionHtml":"<p>Before raising an Incident please check the following Knowledge Item regarding Admin Access : <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/16515075/Administrator+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin Console Access </a></p>","callToAction":"No expected Admin Planner Tab available","introHtml":"<p>No Admin Planner tab available as expected</p>","icon":10906,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[34,30],"key":""},{"id":"55","name":"Report an unclassified Incident - 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User Reports (Profile & Action Plan) - Not working as documented","descriptionHtml":"","callToAction":"Reports - User Reports (Profile & Action Plan) - Not working as documented","introHtml":"<p>User Reports (Profile or Action Plan) - Not working as documented or expected</p>","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[33],"key":""},{"id":"75","name":"Security Violation - Other","descriptionHtml":"","callToAction":"Security Violation - Other","introHtml":"<p>Suspected Security Violation - General</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"67","name":"Security Violation - Personal Data Breach","descriptionHtml":"","callToAction":"Security Violation - Personal Data Breach","introHtml":"<p>Suspect there has been a Personal Data Breach: when personal data held by the company is processed, disclosed, or accessed in an unauthorized or unlawful way, accidentally or unlawfully destroyed, lost, or altered.</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"58","name":"Service Desk Issues","descriptionHtml":"<p>This relates to issues with respect to our Service Desk itself. For this issue you must either be an Administrator of a SkillsTX system for your organization or a SkillsTX Partner. Please provide as much information as possible to help us address the issue.</p>","callToAction":"Service Desk Issues","introHtml":"<p>Issues related to to the use of the SkillsTX Service Desk</p>","icon":10521,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[26],"key":""},{"id":"60","name":"Spelling/Grammar error/s","descriptionHtml":"","callToAction":"Spelling/Grammar error/s","introHtml":"<p>Spelling or grammar errors spotted</p>","icon":10530,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[36],"key":""},{"id":"94","name":"Survey issues (Not working as documented)","descriptionHtml":"<p>Please provide as much information as possible to assist diagnosis</p>","callToAction":"Survey issues (Not working as documented)","introHtml":"<p>Issues related to the surveys</p>","icon":10901,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[26,32],"key":""},{"id":"92","name":"Unclassified issue (Something not working as documented)","descriptionHtml":"","callToAction":"Unclassified issue (Something not working as documented)","introHtml":"<p>Report an issue that is not classified in these lists</p>","icon":10910,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[26],"key":""},{"id":"89","name":"User Planner issue (Not working as documented)","descriptionHtml":"<p>Please provide as much information as possible to assist with investigation</p>","callToAction":"User Planner issue (Not working as documented)","introHtml":"<p>One or more individuals are having an issue using their User planner</p>","icon":10927,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[37],"key":""},{"id":"74","name":"Admin Analytics Issue (Legacy)","descriptionHtml":"","callToAction":"Admin Analytics Issue (Legacy)","introHtml":"<p>Issues relating to the use of the Analytics in the Admin Console</p>","icon":10924,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[],"key":""},{"id":"61","name":"Endorsement Worksheet Import (Upload) failure (Legacy)","descriptionHtml":"<p>Note: (Legacy Platform only) If you are having problems updating someones Endorsed Profile with a new one, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/49807362/Replacing+A+Validated+Profile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Replacing a Validated Profile </a></p>","callToAction":"Endorsement Worksheet Import (Upload) failure (Legacy)","introHtml":"<p>Issue importing an endorsement worksheet</p>","icon":10522,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"88","name":"Engineers Australia (EEA) framework issues (Legacy)","descriptionHtml":"<p>For Planner acces issues the following Knowledge Item may be relevant: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/2206859269/EEA+-+Planner+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EEA Planner Access Issues </a>. Contact EEA at skills@eea.org.au rather than raise an issue here for a quicker response.</p>","callToAction":"Engineers Australia (EEA) framework issues (Legacy)","introHtml":"<p>All issues relating to the Engineers Australia (EEA) framework</p>","icon":10986,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[],"key":""},{"id":"86","name":"Incompleted SFIA7 Surveys no longer available (Legacy)","descriptionHtml":"","callToAction":"Incompleted SFIA7 Surveys no longer available (Legacy)","introHtml":"","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""},{"id":"85","name":"Planner - Account Inactive message on attempted Planner login (Legacy Platform)","descriptionHtml":"<p>Before raising this Incident please 1st review the Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/x/AoA1gg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Inactive Account check</a></p>","callToAction":"Planner - Account Inactive message on attempted Planner login (Legacy Platform)","introHtml":"<p>Attempting to login to Planner but get Account Inactive message</p>","icon":10981,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10981","groups":[],"key":""},{"id":"82","name":"Planner Analytics issue (Legacy)","descriptionHtml":"","callToAction":"Planner Analytics issue (Legacy)","introHtml":"<p>Issues relating to the use of the Analytics in the (Legacy) Planner Console</p>","icon":10924,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[],"key":""},{"id":"72","name":"Planner Console issue (Legacy)","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Planner' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Planner Console issue (Legacy)","introHtml":"<p>One or more individuals are having an issue using their planner console</p>","icon":10917,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""},{"id":"70","name":"Relationships (Org Structure) Worksheet Import failure (Legacy)","descriptionHtml":"<p>Note: If you are having problems importing a Relationships worksheet, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435453953/Relationships+Organization+Structure+Import+fails\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relationships Import fails </a></p>","callToAction":"Relationships (Org Structure) Worksheet Import failure (Legacy)","introHtml":"<p>Issue Importing the Relationships (Organizational Structure) worksheet</p>","icon":10907,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10907","groups":[],"key":""},{"id":"81","name":"Report a Bongo Issue","descriptionHtml":"","callToAction":"Report a Bongo Issue","introHtml":"<p>Issues related to the use of Bongo</p>","icon":10976,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10976","groups":[],"key":""},{"id":"51","name":"Report a generic Admin Console issue (Legacy)","descriptionHtml":"","callToAction":"Report a generic Admin Console issue (Legacy)","introHtml":"<p>Report a generic Issue regarding the use of the Administrator Console</p>","icon":10906,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[],"key":""},{"id":"35","name":"Report an issue via Email","descriptionHtml":"<p>Please provide information that will help us resolve your issue</p>","callToAction":"Report an issue via Email","introHtml":"<p>Email Submission - Having trouble with the SkillsTX system</p>","icon":10538,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"53","name":"Reports (Iegacy) not delivered to Administrator","descriptionHtml":"<p>Plkease read the following Knowledge Item before rasing and Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/14221322/Reports+generated+by+Admin+failing+to+arrive\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reports generated by Admin failing to arrive </a></p>","callToAction":"Reports (Iegacy) not delivered to Administrator","introHtml":"<p>Selected reports not being delivered to the Administrator</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"54","name":"Reports (legacy) not delivered to Individuals","descriptionHtml":"<p>Before raising an Incident, ensure the emails for your reports are not being directed to your spam, junk or clutter folders due to the donotreply@skillstx.com email sender. See: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my Email</a></p>","callToAction":"Reports (legacy) not delivered to Individuals","introHtml":"<p>Selected report not being delivered to individual/s</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"100","name":"Test Incident","descriptionHtml":"","callToAction":"Test Incident","introHtml":"<p>Report a service interruption.</p>","icon":10909,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"50","name":"Unable to Access Survey (Legacy)","descriptionHtml":"<p>Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a></p>","callToAction":"Unable to Access Survey (Legacy)","introHtml":"<p>User/s are unable to access their survey</p>","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"1. 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