Service Desk

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You can raise a SkillsTx Service Desk request from the options provided below or use the search function for knowledge items above right.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"54","name":"Reports not delivered to Participant","descriptionHtml":"","callToAction":"Reports not delivered to Participant","introHtml":"Selected report not being delivered to participants","icon":10503,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[33,26],"key":""},{"id":"35","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"Having trouble with the SkillsTX system","icon":10538,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[],"key":""},{"id":"57","name":"Emails - Other","descriptionHtml":"","callToAction":"Emails - Other","introHtml":"Problems with Portal generated emails","icon":10533,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[35],"key":""},{"id":"58","name":"Service Desk Issues","descriptionHtml":"","callToAction":"Service Desk Issues","introHtml":"Issues related to to the use of the SkillsTX Service Desk","icon":10521,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[26],"key":""},{"id":"59","name":"Improvement Suggestion","descriptionHtml":"","callToAction":"Improvement Suggestion","introHtml":"Improvement Suggestions for a component","icon":10525,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[36],"key":""},{"id":"66","name":"SFIA and Self-Assessment Survey Awareness Workshop Powerpoint","descriptionHtml":"This ppt can be used to assist in conducting Awareness sessions on SFIA basics, and the SkillsTx Self Assessment surveys.The PowerPoint ppt will be emailed directly to you at our convenience. Note: it will require tailoring for your organisational context","callToAction":"SFIA and Self-Assessment Survey Awareness Workshop Powerpoint","introHtml":"Please can you provide a PowerPoint file to assist conducting Awareness sessions for an Introduction to SFIA and Conducting Self-Assessments","icon":10914,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10914","groups":[26],"key":""},{"id":"55","name":"Report an unclassified issue","descriptionHtml":"","callToAction":"Report an unclassified issue","introHtml":"Report an issue that is not yet classified in these lists","icon":10538,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[26],"key":""},{"id":"60","name":"Spelling/Grammar error/s","descriptionHtml":"","callToAction":"Spelling/Grammar error/s","introHtml":"Spelling or grammar errors spotted","icon":10530,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[36],"key":""},{"id":"52","name":"Expected Emails not delivered","descriptionHtml":"Note: This knowledge Item may be useful to check before raising a ticket: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511/I+have+not+received+my+survey+invitation+Email\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my survey invitation email </a>","callToAction":"Expected Emails not delivered","introHtml":"Survey or other expected Emails not delivered to recipients","icon":10533,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[35,26],"key":""},{"id":"49","name":"Unable to Log into Admin Console","descriptionHtml":"Before raising an Incident please check the following Knowledge Item regarding Admin Access : <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/16515075/Administrator+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin Console Access </a>","callToAction":"Unable to Log into Admin Console","introHtml":"Unable to log into Administrator Console Console","icon":10906,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10906","groups":[30,26,34],"key":""},{"id":"69","name":"General Enquiry","descriptionHtml":"Note: We will respond within 24 hours weekdays and the next working day over weekends","callToAction":"General Enquiry","introHtml":"General Enquiry or request for assistance","icon":10925,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10925","groups":[26],"key":""},{"id":"65","name":"Email Substitition Fields","descriptionHtml":"Note: Before raising a request, you can check the fields here: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/46268417/Textual-Substitution-Values\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Email Substitution Fields</a>","callToAction":"Email Substitition Fields","introHtml":"Please can you provide a document with the fields that are able to be used for textual substitution in survey invitation and Report emails","icon":10926,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10926","groups":[35,26],"key":""},{"id":"68","name":"How-To Tutorials","descriptionHtml":"Before raising this Service Request, Please view the list of Tutorials at the following: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/396525569/How-To+Tutorials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How-To Tutorials</a>","callToAction":"How-To Tutorials","introHtml":"Where can I see a list of SkillsTx Helpful Tutorials","icon":10913,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10913","groups":[26],"key":""},{"id":"56","name":"\"Forgot Password\" reset not working","descriptionHtml":"","callToAction":"\"Forgot Password\" reset not working","introHtml":"Forgot Password reset email not received or still unable to login after resetting","icon":10534,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[30,26,34],"key":""},{"id":"53","name":"Reports not delivered to Administrator","descriptionHtml":"Plkease read the following Knowledge Item before rasing and Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/14221322/Reports+generated+by+Admin+failing+to+arrive\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reports generated by Admin failing to arrive </a>","callToAction":"Reports not delivered to Administrator","introHtml":"Selected reports not being delivered to the Administrator","icon":10503,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[33,26],"key":""},{"id":"71","name":"Job Defn file Import (Upload) failure","descriptionHtml":"","callToAction":"Job Defn file Import (Upload) failure","introHtml":"Issue importing Job/Role definition file","icon":10907,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10907","groups":[34],"key":""},{"id":"74","name":"Analytics Issue","descriptionHtml":"","callToAction":"Analytics Issue","introHtml":"Issues relating to the use of the Analytics","icon":10924,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10924","groups":[34],"key":""},{"id":"70","name":"Org Structure Worksheet Import (Upload) failure","descriptionHtml":"Note: If you are having problems importing an Organisation Structure worksheet, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435453953/Organisation+Structure+Import+fails\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Organisation Structure Import fails </a>","callToAction":"Org Structure Worksheet Import (Upload) failure","introHtml":"Issue Importing Organisation Structure worksheet","icon":10907,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10907","groups":[34],"key":""},{"id":"51","name":"Report a generic Admin Console issue","descriptionHtml":"","callToAction":"Report a generic Admin Console issue","introHtml":"Report a generic Issue regarding the use of the Administrator Console","icon":10906,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10906","groups":[34],"key":""},{"id":"64","name":"Individuals unable to Log into Planner Console","descriptionHtml":"Please check the following Knowledge item before raising an Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435683329/Planner+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Planner Console Access </a>","callToAction":"Individuals unable to Log into Planner Console","introHtml":"Individuals unable To Log Into their SkillsTX Planner Console","icon":10917,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[30,26,37],"key":""},{"id":"50","name":"Unable to Access Survey","descriptionHtml":"Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a>","callToAction":"Unable to Access Survey","introHtml":"User/s are unable to access their survey","icon":10800,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10800","groups":[26,32],"key":""},{"id":"72","name":"Planner Console issue","descriptionHtml":"Please use the Search facility (above top Right) using the keyword 'Planner' for any knowledge items that may apply before raising an Incident","callToAction":"Planner Console issue","introHtml":"One or more individuals are having an issue using their planner console","icon":10917,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[37],"key":""},{"id":"75","name":"Security Violation - Azure data breach","descriptionHtml":"","callToAction":"Security Violation - Azure data breach","introHtml":"Suspected unauthorised data breach to Azure","icon":10940,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10940","groups":[38],"key":""},{"id":"67","name":"Security Violation - access","descriptionHtml":"","callToAction":"Security Violation - access","introHtml":"Suspect there has been unauthorised access to personal or Workspace data","icon":10940,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10940","groups":[38],"key":""},{"id":"76","name":"Help Issues","descriptionHtml":"","callToAction":"Help Issues","introHtml":"Issues using the Admin or Planner Console Help","icon":10975,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10975","groups":[26,37,34],"key":""},{"id":"77","name":"Inactivate duplicated person","descriptionHtml":"","callToAction":"Inactivate duplicated person","introHtml":"Please make this person Inactive in another Workspace","icon":10927,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10927","groups":[26,32,34],"key":""},{"id":"61","name":"Endorsement Worksheet Import (Upload) failure","descriptionHtml":"Note: If you are having problems updating someones Validated Profile with a new one, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/49807362/Replacing+A+Validated+Profile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Replacing a Validated Profile </a>","callToAction":"Endorsement Worksheet Import (Upload) failure","introHtml":"Issue importing an endorsement worksheet","icon":10522,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[34],"key":""},{"id":"79","name":"Change duplicated Email Address","descriptionHtml":"","callToAction":"Change duplicated Email Address","introHtml":"Please change the (duplicated) Email address of a person registered in another Workspace","icon":10928,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10928","groups":[26,32,34],"key":""}],"reqGroups":[{"id":38,"name":"1. 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