{"xsrfToken":"B2CO-I199-MCQE-4CRU_04d5b9625b398bd92d7d9a34ee5545101913218d_lout","branding":{"id":"3","key":"stx","name":"SkillsTx Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5986de","headerLinkHoverBGColor":"#5986de","headerBadgeColor":"#5986de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f46c1a3a-7208-4754-b663-06ee5992643a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyM2U5ZTIyNC03MTdiLTRiZjItODdhNy0xYTYwOTY3OTY1YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NmMxYTNhLTcyMDgtNDc1NC1iNjYzLTA2ZWU1OTkyNjQzYSI6WyJyZWFkIl19LCJleHAiOjE2MTQ5ODU0NDYsIm5iZiI6MTYxNDk4NDc4Nn0.IoElI6Y8vSZ70W9VIKCC9CvbIEQhocstrnukhXhS2-I&client=23e9e224-717b-4bf2-87a7-1a60967965bd&mode=fit","logoId":"f46c1a3a-7208-4754-b663-06ee5992643a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SkillsTX Help Center","sharedPortalName":"SkillsTX Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the SkillsTX Help Center","sharedPortalName":"SkillsTX Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#076274","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/40e8494a-af2d-4688-8865-48b86d1d488c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyM2U5ZTIyNC03MTdiLTRiZjItODdhNy0xYTYwOTY3OTY1YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQwZTg0OTRhLWFmMmQtNDY4OC04ODY1LTQ4Yjg2ZDFkNDg4YyI6WyJyZWFkIl19LCJleHAiOjE2MTQ5ODU0NDYsIm5iZiI6MTYxNDk4NDc4Nn0.Nr0cOcly9jWHEMeUCqE6DfX9j0Z4zxwGbw-8qsVtBbU&client=23e9e224-717b-4bf2-87a7-1a60967965bd&height=300&mode=fit","bannerMediaApiFileId":"40e8494a-af2d-4688-8865-48b86d1d488c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"stx","projectId":10200,"serviceDeskId":3,"name":"SkillsTx Service Desk","description":"<p>Welcome! 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Note: it will require tailoring for your organisational context</p>","callToAction":"SFIA and Self-Assessment Survey Awareness Workshop Powerpoint","introHtml":"<p>Please can you provide a PowerPoint file to assist conducting Awareness sessions for an Introduction to SFIA and Conducting Self-Assessments</p>","icon":10914,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10914","groups":[26],"key":""},{"id":"55","name":"Report an unclassified issue","descriptionHtml":"","callToAction":"Report an unclassified issue","introHtml":"<p>Report an issue that is not yet classified in these lists</p>","icon":10538,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[26],"key":""},{"id":"60","name":"Spelling/Grammar error/s","descriptionHtml":"","callToAction":"Spelling/Grammar error/s","introHtml":"<p>Spelling or grammar errors spotted</p>","icon":10530,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[36],"key":""},{"id":"49","name":"Unable to Log into Admin Console","descriptionHtml":"<p>Before raising an Incident please check the following Knowledge Item regarding Admin Access : <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/16515075/Administrator+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin Console Access </a></p>","callToAction":"Unable to Log into Admin Console","introHtml":"<p>Unable to log into Administrator Console Console</p>","icon":10906,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10906","groups":[34,26,30],"key":""},{"id":"69","name":"General Enquiry","descriptionHtml":"<p>Note: We will respond within 24 hours weekdays and the next working day over weekends</p>","callToAction":"General Enquiry","introHtml":"<p>General Enquiry or request for assistance</p>","icon":10925,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10925","groups":[26],"key":""},{"id":"65","name":"Email Substitition Fields","descriptionHtml":"<p>Note: Before raising a request, you can check the fields here: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/46268417/Textual-Substitution-Values\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Email Substitution Fields</a></p>","callToAction":"Email Substitition Fields","introHtml":"<p>Please can you provide a document with the fields that are able to be used for textual substitution in survey invitation and Report emails</p>","icon":10926,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10926","groups":[35,26],"key":""},{"id":"68","name":"How-To Tutorials","descriptionHtml":"<p>Before raising this Service Request, Please view the list of Tutorials at the following: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/396525569/How-To+Tutorials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How-To Tutorials</a></p>","callToAction":"How-To Tutorials","introHtml":"<p>Where can I see a list of SkillsTx Helpful Tutorials</p>","icon":10913,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10913","groups":[26],"key":""},{"id":"53","name":"Reports not delivered to Administrator","descriptionHtml":"<p>Plkease read the following Knowledge Item before rasing and Incident: <a 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are having problems importing an Organisation Structure worksheet, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435453953/Organisation+Structure+Import+fails\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Organisation Structure Import fails </a></p>","callToAction":"Org Structure Worksheet Import (Upload) failure","introHtml":"<p>Issue Importing Organisation Structure worksheet</p>","icon":10907,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10907","groups":[34],"key":""},{"id":"64","name":"Individuals unable to Log into Planner Console","descriptionHtml":"<p>Please check the following Knowledge item before raising an Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435683329/Planner+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Planner Console Access </a></p>","callToAction":"Individuals unable to Log into Planner Console","introHtml":"<p>Individuals unable To Log Into their SkillsTX Planner Console</p>","icon":10917,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[26,30,37],"key":""},{"id":"50","name":"Unable to Access Survey","descriptionHtml":"<p>Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a></p>","callToAction":"Unable to Access Survey","introHtml":"<p>User/s are unable to access their survey</p>","icon":10800,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10800","groups":[26,32],"key":""},{"id":"72","name":"Planner Console issue","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Planner' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Planner Console issue","introHtml":"<p>One or more individuals are having an issue using their planner console</p>","icon":10917,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[37],"key":""},{"id":"52","name":"Expected Emails not delivered","descriptionHtml":"<p>Note: Check the following knowledge Item before raising a ticket: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511/I+have+not+received+my+survey+invitation+Email\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my survey invitation email </a></p>","callToAction":"Expected Emails not delivered","introHtml":"<p>Survey invitation Emails or other expected Emails not delivered to recipients</p>","icon":10533,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[35,26],"key":""},{"id":"75","name":"Security Violation - Azure data breach","descriptionHtml":"","callToAction":"Security Violation - Azure data breach","introHtml":"<p>Suspected unauthorised data breach to Azure</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10940","groups":[38],"key":""},{"id":"67","name":"Security Violation - access","descriptionHtml":"","callToAction":"Security Violation - access","introHtml":"<p>Suspect there has been unauthorised access to personal or Workspace 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See: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my Email</a></p>","callToAction":"Reports not delivered to Individuals","introHtml":"<p>Selected report not being delivered to individual/s</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[33,26],"key":""},{"id":"84","name":"Request Endorsement Only functionality","descriptionHtml":"<p>The \"Endorse Only\" functionality provides the ability to carry out Endorsements for individuals that have not fully completed their Self-Assessment. It is not normally recommended, and can only be enabled by a specific request to SkillsTx.</p>","callToAction":"Request Endorsement Only functionality","introHtml":"<p>Request to have \"Endorse Only\" functionality enabled</p>","icon":10983,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10983","groups":[34,26],"key":""},{"id":"80","name":"Unable to access YouTube guide","descriptionHtml":"<p>Check_this_Knowledge_Item_first - <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/905576449\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View or Download the Self-Assessment Quick Guide tutorial</a></p>","callToAction":"Unable to access YouTube guide","introHtml":"<p>Unable to access the Self-Assessment Guide from the std email survey invitation link (e.g. Due to organisational security restrictions on YouTube).</p>","icon":10913,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10913","groups":[26,32],"key":""},{"id":"83","name":"Checklist Tutorials","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Planner' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Checklist Tutorials","introHtml":"<p>Issues relating to the in-page Checklist Tutorials</p>","icon":10977,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10977","groups":[37],"key":""},{"id":"76","name":"Help Issues","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Help' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Help Issues","introHtml":"<p>Issues using the Admin or Planner Console Help</p>","icon":10975,"iconUrl":"https://skillstx.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10975","groups":[34,26,37],"key":""}],"reqGroups":[{"id":38,"name":"1. 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