Jira Service Management

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See: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my Email</a>","callToAction":"Reports (legacy) not delivered to Individuals","introHtml":"Selected report not being delivered to individual/s","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[26,33],"key":""},{"id":"96","name":"Reports - Draft Profile Report not delivered (By Email) after self-assessment","descriptionHtml":"","callToAction":"Reports - Draft Profile Report not delivered (By Email) after self-assessment","introHtml":"The initial draft Profile Report was not delivered (via email) to the User following completion of their self-assessment","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[33,40],"key":""},{"id":"97","name":"Reports - Reports issue (Not working as documented)","descriptionHtml":"","callToAction":"Reports - Reports issue (Not working as documented)","introHtml":"Reports issue (Not working as documented)","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[33,40],"key":""},{"id":"71","name":"Requirements file Import (Upload) failure","descriptionHtml":"","callToAction":"Requirements file Import (Upload) failure","introHtml":"Issue importing Requirements (Job/Role) definition file","icon":10907,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10907","groups":[34],"key":""},{"id":"67","name":"Security Violation - access","descriptionHtml":"","callToAction":"Security Violation - access","introHtml":"Suspect there has been unauthorised access to personal or Workspace data","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"75","name":"Security Violation - Azure data breach","descriptionHtml":"","callToAction":"Security Violation - Azure data breach","introHtml":"Suspected unauthorised data breach to Azure","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"58","name":"Service Desk Issues","descriptionHtml":"","callToAction":"Service Desk Issues","introHtml":"Issues related to to the use of the SkillsTX Service Desk","icon":10521,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[26],"key":""},{"id":"60","name":"Spelling/Grammar error/s","descriptionHtml":"","callToAction":"Spelling/Grammar error/s","introHtml":"Spelling or grammar errors spotted","icon":10530,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[36],"key":""},{"id":"50","name":"Unable to Access Survey","descriptionHtml":"Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a>","callToAction":"Unable to Access Survey","introHtml":"User/s are unable to access their survey","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[26,32],"key":""},{"id":"49","name":"Unable to Log into Admin Console","descriptionHtml":"Before raising an Incident please check the following Knowledge Item regarding Admin Access : <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/16515075/Administrator+Console+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin Console Access </a>","callToAction":"Unable to Log into Admin Console","introHtml":"Unable to log into Administrator Console Console","icon":10906,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[34,26,30],"key":""},{"id":"86","name":"Incompleted SFIA7 Surveys no longer available (Legacy)","descriptionHtml":"","callToAction":"Incompleted SFIA7 Surveys no longer available (Legacy)","introHtml":"","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""},{"id":"35","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"Having trouble with the SkillsTX system","icon":10538,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"1. 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