SkillsTX Service Desk

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You can raise a SkillsTX Service Desk request from the options provided below.<br> You can also use the magnifying glass on the top right of this page to search for answers to your queries before raising incidents.</p>\n<p>Knowledge: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge Home Page</a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"56","name":"\"Forgot Password\" reset not working","descriptionHtml":"<p>Ensure that the email address you are attempting to do the Reset Password for is exactly the same as the email you registered in the system. 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something not working as documented","descriptionHtml":"","callToAction":"Report an unclassified Incident - something not working as documented","introHtml":"<p>Report an issue about something not working as documented/expected but that is not classified in any of the lists</p>","icon":10910,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[26],"key":""},{"id":"101","name":"Reports - Admin Reports - Not working as documented","descriptionHtml":"","callToAction":"Reports - Admin Reports - Not working as documented","introHtml":"<p>Admin Reports (Various) - Not working as documented or expected</p>","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[33],"key":""},{"id":"96","name":"Reports - Draft Profile Report not delivered (By Email) after self-assessment","descriptionHtml":"","callToAction":"Reports - Draft Profile Report not delivered (By Email) after self-assessment","introHtml":"<p>The initial draft Profile Report was not delivered (via email) to the User following completion of their self-assessment</p>","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[37,33],"key":""},{"id":"97","name":"Reports - User Reports (Profile & Action Plan) - Not working as documented","descriptionHtml":"","callToAction":"Reports - User Reports (Profile & Action Plan) - Not working as documented","introHtml":"<p>User Reports (Profile or Action Plan) - Not working as documented or expected</p>","icon":10916,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10916","groups":[33],"key":""},{"id":"75","name":"Security Violation - Other","descriptionHtml":"","callToAction":"Security Violation - Other","introHtml":"<p>Suspected Security Violation - General</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"67","name":"Security Violation - Personal Data Breach","descriptionHtml":"","callToAction":"Security Violation - Personal Data Breach","introHtml":"<p>Suspect there has been a Personal Data Breach: when personal data held by the company is processed, disclosed, or accessed in an unauthorized or unlawful way, accidentally or unlawfully destroyed, lost, or altered.</p>","icon":10940,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[38],"key":""},{"id":"58","name":"Service Desk Issues","descriptionHtml":"<p>This relates to issues with respect to our Service Desk itself. For this issue you must either be an Administrator of a SkillsTX system for your organization or a SkillsTX Partner. Please provide as much information as possible to help us address the issue.</p>","callToAction":"Service Desk Issues","introHtml":"<p>Issues related to to the use of the SkillsTX Service Desk</p>","icon":10521,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[26],"key":""},{"id":"60","name":"Spelling/Grammar error/s","descriptionHtml":"","callToAction":"Spelling/Grammar error/s","introHtml":"<p>Spelling or grammar errors spotted</p>","icon":10530,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[36],"key":""},{"id":"94","name":"Survey issues (Not working as documented)","descriptionHtml":"<p>Please provide as much information as possible to assist diagnosis</p>","callToAction":"Survey issues (Not working as documented)","introHtml":"<p>Issues related to the surveys</p>","icon":10901,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[26,32],"key":""},{"id":"92","name":"Unclassified issue (Something not working as documented)","descriptionHtml":"","callToAction":"Unclassified issue (Something not working as documented)","introHtml":"<p>Report an issue that is not classified in these lists</p>","icon":10910,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[26],"key":""},{"id":"89","name":"User Planner issue (Not working as documented)","descriptionHtml":"<p>Please provide as much information as possible to assist with investigation</p>","callToAction":"User Planner issue (Not working as documented)","introHtml":"<p>One or more individuals are having an issue using their User planner</p>","icon":10927,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[37],"key":""},{"id":"74","name":"Admin Analytics Issue (Legacy)","descriptionHtml":"","callToAction":"Admin Analytics Issue (Legacy)","introHtml":"<p>Issues relating to the use of the Analytics in the Admin Console</p>","icon":10924,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[],"key":""},{"id":"61","name":"Endorsement Worksheet Import (Upload) failure (Legacy)","descriptionHtml":"<p>Note: (Legacy Platform only) If you are having problems updating someones Endorsed Profile with a new one, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/49807362/Replacing+A+Validated+Profile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Replacing a Validated Profile </a></p>","callToAction":"Endorsement Worksheet Import (Upload) failure (Legacy)","introHtml":"<p>Issue importing an endorsement worksheet</p>","icon":10522,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"88","name":"Engineers Australia (EEA) framework issues (Legacy)","descriptionHtml":"<p>For Planner acces issues the following Knowledge Item may be relevant: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/2206859269/EEA+-+Planner+Access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EEA Planner Access Issues </a>. Contact EEA at skills@eea.org.au rather than raise an issue here for a quicker response.</p>","callToAction":"Engineers Australia (EEA) framework issues (Legacy)","introHtml":"<p>All issues relating to the Engineers Australia (EEA) framework</p>","icon":10986,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[],"key":""},{"id":"86","name":"Incompleted SFIA7 Surveys no longer available (Legacy)","descriptionHtml":"","callToAction":"Incompleted SFIA7 Surveys no longer available (Legacy)","introHtml":"","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""},{"id":"85","name":"Planner - Account Inactive message on attempted Planner login (Legacy Platform)","descriptionHtml":"<p>Before raising this Incident please 1st review the Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/x/AoA1gg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Inactive Account check</a></p>","callToAction":"Planner - Account Inactive message on attempted Planner login (Legacy Platform)","introHtml":"<p>Attempting to login to Planner but get Account Inactive message</p>","icon":10981,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10981","groups":[],"key":""},{"id":"82","name":"Planner Analytics issue (Legacy)","descriptionHtml":"","callToAction":"Planner Analytics issue (Legacy)","introHtml":"<p>Issues relating to the use of the Analytics in the (Legacy) Planner Console</p>","icon":10924,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[],"key":""},{"id":"72","name":"Planner Console issue (Legacy)","descriptionHtml":"<p>Please use the Search facility (above top Right) using the keyword 'Planner' for any knowledge items that may apply before raising an Incident</p>","callToAction":"Planner Console issue (Legacy)","introHtml":"<p>One or more individuals are having an issue using their planner console</p>","icon":10917,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""},{"id":"70","name":"Relationships (Org Structure) Worksheet Import failure (Legacy)","descriptionHtml":"<p>Note: If you are having problems importing a Relationships worksheet, you may want to review the following Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/435453953/Relationships+Organization+Structure+Import+fails\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Relationships Import fails </a></p>","callToAction":"Relationships (Org Structure) Worksheet Import failure (Legacy)","introHtml":"<p>Issue Importing the Relationships (Organizational Structure) worksheet</p>","icon":10907,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10907","groups":[],"key":""},{"id":"81","name":"Report a Bongo Issue","descriptionHtml":"","callToAction":"Report a Bongo Issue","introHtml":"<p>Issues related to the use of Bongo</p>","icon":10976,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10976","groups":[],"key":""},{"id":"51","name":"Report a generic Admin Console issue (Legacy)","descriptionHtml":"","callToAction":"Report a generic Admin Console issue (Legacy)","introHtml":"<p>Report a generic Issue regarding the use of the Administrator Console</p>","icon":10906,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[],"key":""},{"id":"35","name":"Report an issue via Email","descriptionHtml":"<p>Please provide information that will help us resolve your issue</p>","callToAction":"Report an issue via Email","introHtml":"<p>Email Submission - Having trouble with the SkillsTX system</p>","icon":10538,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"53","name":"Reports (Iegacy) not delivered to Administrator","descriptionHtml":"<p>Plkease read the following Knowledge Item before rasing and Incident: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/14221322/Reports+generated+by+Admin+failing+to+arrive\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reports generated by Admin failing to arrive </a></p>","callToAction":"Reports (Iegacy) not delivered to Administrator","introHtml":"<p>Selected reports not being delivered to the Administrator</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"54","name":"Reports (legacy) not delivered to Individuals","descriptionHtml":"<p>Before raising an Incident, ensure the emails for your reports are not being directed to your spam, junk or clutter folders due to the donotreply@skillstx.com email sender. See: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my Email</a></p>","callToAction":"Reports (legacy) not delivered to Individuals","introHtml":"<p>Selected report not being delivered to individual/s</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"100","name":"Test Incident","descriptionHtml":"","callToAction":"Test Incident","introHtml":"<p>Report a service interruption.</p>","icon":10909,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"50","name":"Unable to Access Survey (Legacy)","descriptionHtml":"<p>Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a></p>","callToAction":"Unable to Access Survey (Legacy)","introHtml":"<p>User/s are unable to access their survey</p>","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"1. Security Violations"},{"id":26,"name":"2. Common Issues & Requests"},{"id":32,"name":"3. Surveys"},{"id":34,"name":"4. Planner - Administrator"},{"id":37,"name":"5. Planner - User"},{"id":30,"name":"6. Portal Logins"},{"id":33,"name":"7. Reports"},{"id":35,"name":"9. Emails (Portal)"},{"id":36,"name":"10. 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