Problem
| Infowarning |
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Server Error in '/' Application. No user found that has the name "xxxxxxxxxx@gmail.com". The xxxxxxxxxx will be a Gmail account ID (Email address). This will be accompanied with a page of Exception errors. Caused when a person is trying to access a SkillsTx console such as their Planner, (or a password Reset), in a browser that is already logged into a Google account with a different email address to their one registered for SkillsTx. The browser is attempting to access the Planner using the Gmail ID. This is a Known Issue which presented with the advent of Google Single-sign-on functionality. A quick workaround is below. |
Solution
Use an Incognito or Private browser window to access SkillsTx.
or an alternative Browser application to the one being used for the Google account.
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