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Contact EEA at skills@eea.org.au rather than raise an issue here for a quicker response.</p>","callToAction":"Engineers Australia (EEA) framework issues (Legacy)","introHtml":"<p>All issues relating to the Engineers Australia (EEA) framework</p>","icon":10986,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[],"key":""},{"id":"86","name":"Incompleted SFIA7 Surveys no longer available (Legacy)","descriptionHtml":"","callToAction":"Incompleted SFIA7 Surveys no longer available (Legacy)","introHtml":"","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""},{"id":"85","name":"Planner - Account Inactive message on attempted Planner login (Legacy Platform)","descriptionHtml":"<p>Before raising this Incident please 1st review the Knowledge Item: <a href=\"https://skillstx.atlassian.net/wiki/x/AoA1gg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Inactive Account check</a></p>","callToAction":"Planner - 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See: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/45973511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">I have not received my Email</a></p>","callToAction":"Reports (legacy) not delivered to Individuals","introHtml":"<p>Selected report not being delivered to individual/s</p>","icon":10503,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"100","name":"Test Incident","descriptionHtml":"","callToAction":"Test Incident","introHtml":"<p>Report a service interruption.</p>","icon":10909,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"50","name":"Unable to Access Survey (Legacy)","descriptionHtml":"<p>Check the following 2 Knowledge Items first, they may be relevant to not being able to access surveys: <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/424607745/My+survey+access+has+requested+a+password\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My survey access has requested a password </a> and <a href=\"https://skillstx.atlassian.net/wiki/spaces/STXKB/pages/532840462/Unexpected+Error+message+trying+to+access+surveys\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Unexpected Error message </a></p>","callToAction":"Unable to Access Survey (Legacy)","introHtml":"<p>User/s are unable to access their survey</p>","icon":10800,"iconUrl":"https://skillstx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"1. 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